Frequently Asked Questions

MeldMedia specializes in Shopify app development, graphic design & branding, store setup & automation, and ongoing support services. Our flagship product is WhatsApp Notify Pro, an automated notification app for Shopify stores.

MeldMedia has been providing Shopify development and design services since 2020. We've helped hundreds of businesses enhance their e-commerce presence with custom solutions and innovative apps.

Yes! We work with clients worldwide. We're experienced in different time zones and can accommodate various communication preferences. Our team is available during standard business hours and can schedule meetings to fit your timezone.

Project timelines vary depending on complexity:

• Simple apps: 2-4 weeks
• Complex applications: 6-12 weeks
• Logo design: 1-2 weeks
• Store setup: 1-3 weeks
• Brand identity package: 3-4 weeks

We'll provide a detailed timeline during our initial consultation.

We can enhance existing Shopify stores with custom apps, design improvements, integrations, and optimizations. We'll work with your current setup to minimize disruption while maximizing improvements.

Yes! We provide ongoing support and maintenance for all our projects. Support packages range from 30 days to 1 year, depending on your service package. We also offer monthly maintenance plans for long-term support.

WhatsApp Notify Pro is our flagship Shopify app that sends automated WhatsApp notifications to your customers for various order events including:

• New order confirmations
• Order fulfillment and shipping updates
• Order cancellation notifications
• Abandoned cart recovery reminders

Users are responsible for complying with WhatsApp's official policies and local privacy regulations. We recommend reviewing WhatsApp's Terms of Service before using the app.

WhatsApp Notify Pro is designed for easy setup in just 5 minutes! No technical knowledge is required - our intuitive interface guides you through every step. We also provide detailed documentation and video tutorials.

The app accesses the following information from your Shopify store:

• Customer phone numbers (required for notifications)
• Order ID and status
• Cart contents (for abandoned checkout reminders)
• Customer names (for personalization)
• Order details (product names, quantities, totals)

Important: MeldMedia does not store any personal messages or order data after delivery.

We offer three main service packages:

• Starter ($999): Basic store setup, theme customization, logo design, basic SEO, 30 days support
• Professional ($2,499): Complete store setup, custom theme, brand identity, basic custom app, advanced SEO, 90 days support
• Enterprise ($4,999+): Everything in Professional plus multiple custom apps, advanced integrations, performance optimization, priority support, 1 year support

Our payment schedule varies by service type:

• Custom Development: 50% upfront, 50% upon completion
• Design Services: 50% upfront, 50% upon final approval
• App Subscriptions: Monthly or annual billing as selected
• Support Services: Billed monthly in advance

Our refund policy varies by service:

• Custom Development: Refunds available within 7 days if no work has commenced
• App Subscriptions: 30-day money-back guarantee for new subscriptions
• Design Services: Refunds available within 7 days if initial concepts are rejected

Partial refunds may be considered based on work completed.

Our technical stack includes:

• Frontend: JavaScript, React, HTML5, CSS3
• Backend: Node.js, Express.js
• Shopify: Liquid, Shopify API, GraphQL
• Database: MongoDB, PostgreSQL
• Design: Adobe Creative Suite, Figma, Sketch

Yes! Upon full payment, you receive complete source code, comprehensive documentation, and deployment instructions. We also provide training sessions to help your team understand and maintain the solution.

We implement multiple security and performance measures:

• HTTPS encryption for all communications
• Data encryption in transit and at rest
• Regular security audits and updates
• Performance optimization and caching
• Load testing and monitoring
• Compliance with Shopify's security standards