Privacy Policy

1. Introduction

This Privacy Policy describes how MeldMedia ("we," "our," or "us") collects, uses, and protects information when you use our WhatsApp Notify Pro application ("the App") for Shopify stores.

By installing and using WhatsApp Notify Pro, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Customer Data

Our app accesses the following customer information from your Shopify store:

• Customer phone numbers - Required to send WhatsApp notifications
• Order ID and status - To track order events and send relevant notifications
• Cart contents - For abandoned checkout reminder messages
• Customer names - To personalize notification messages
• Order details - Including product names, quantities, and order totals

2.2 Store Information

• Store name and domain
• App configuration settings
• Message templates and customizations
• Notification preferences

2.3 Usage Data

• Message delivery statistics
• App usage analytics
• Error logs and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

• Send WhatsApp notifications for order events (new orders, fulfillment, cancellations)
• Send abandoned checkout reminders to help recover lost sales
• Provide app functionality and maintain service quality
• Generate analytics and delivery reports
• Provide customer support and troubleshoot issues
• Improve our services and develop new features

4. Data Sharing and Third Parties

4.1 WhatsApp API Service

Customer phone numbers and message content are transmitted to the unofficial WhatsApp API service solely for the purpose of delivering notifications. This data is not stored by the API service after message delivery.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

5. Data Storage and Security

5.1 Data Retention

MeldMedia does not store any personal messages or order data after delivery. We only retain:

• App configuration settings
• Delivery statistics (anonymized)
• Error logs for troubleshooting (maximum 30 days)

5.2 Security Measures

We implement appropriate security measures to protect your information:

• All communications happen securely using HTTPS encryption
• Data is encrypted in transit and at rest
• Access to customer data is restricted to authorized personnel only
• Regular security audits and updates
• Secure server infrastructure with monitoring

6. WhatsApp Policy Compliance

6.1 User Responsibilities

• Obtain proper consent from customers before sending WhatsApp messages
• Comply with local privacy laws and regulations (GDPR, CCPA, etc.)
• Respect WhatsApp's messaging policies and rate limits
• Provide clear opt-out mechanisms for customers
• Use the service only for legitimate business communications

6.2 Disclaimer

MeldMedia is not responsible for any violations of WhatsApp's policies or local regulations by users of this app. Users assume full responsibility for compliance with all applicable laws and policies.

7. Your Rights

You have the following rights regarding your data:

• Access: Request information about what data we collect and how it's used
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to processing of your data for specific purposes
• Withdrawal: Withdraw consent at any time by uninstalling the app

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Appropriate technical and organizational measures

9. Children's Privacy

Our app is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending notification through the app (for significant changes)

You are advised to review this Privacy Policy periodically for any changes. Changes are effective immediately upon posting.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: